FAQs2018-05-15T17:57:48+00:00

FAQs

I received Error Message #300. What should I do?2018-03-30T14:54:52+00:00

The survey you are trying to access is no longer availble for your participation. If you have any questions, please call our toll free number at 877-248-8657 between 7AM – 4:30PM Pacific Time.

I received Error Message #200. What should I do?2018-03-30T14:54:31+00:00

The survey code you entered has already been used to access a survey. This can happen if you click on the “submit” button more
than once. Surveys are limited to one per person per study. If you have already completed this survey, you are not eligible to
complete another one. If you continue to receive an error message or need additional help with your code, please call our toll free
number at 877-248-8657 between 7AM – 4:30PM Pacific Time.

I received Error Message #100. What should I do?2018-03-30T14:54:17+00:00

The survey code you have entered does not match our records. Please check your code and try again. If you continue to receive an
error message, please call our toll free number at 877-248-8657 between 7AM – 4:30PM Pacific Time.

I completed a survey for this study last week. Can I participate in this survey more than once?2018-03-30T14:53:57+00:00

No. Surveys are limited to one per person per study. You are not eligible to participate in it again.

What form of payment is my survey participation fee?2018-03-30T14:53:42+00:00

Participant fees vary for each survey. Please refer to the Informed Consent within your survey for more information about your
participant fee.

When will I receive my survey participation fee?2018-03-30T14:53:27+00:00

Your survey participation fee will be mailed approximately 4-6 weeks after completion of the survey.

Do you collect any of my personal information in the survey?2018-03-30T14:53:11+00:00

Yes. Your name and address are needed in order to mail your survey participation fee. We also ask that you provide your email address or phone number in case there are any issues with your mailing address and we need to contact you. Your information will remain confidential and will not be shared with any third party without your authorization. We are a HIPAA compliant service provider.

What do I do if I don’t have a survey code?2018-03-30T14:52:57+00:00

Please call our toll free number at 877-248-8657 between 7AM – 4:30PM Pacific Time.

Does treatmentsurvey.com have an Institutional Review Board (IRB)?2018-03-30T14:51:58+00:00

No, an IRB is not necessary. The FDA is the ruling body for the surveys and they function as the IRB. All survey protocols are reviewed and finalized by the FDA as part of their required Risk Assessment Program.

What is treatmentsurvey.com?2018-03-30T14:51:40+00:00

Treatmentsurvey.com is a private web portal operated by BioTrak Research for survey data collection purposes. All survey protocols are reviewed and finalized by the FDA as part of their required Risk Assessment Program. Survey participation is by invitation only and you must have a survey code for access.